Deliveries will generally be picked up between 8:30am and 5:00pm, on the pickup date selected or the nearest business day. If you selected different opening and closing times when booking, most carriers will take these into consideration and arrive between these times. However, as carriers operate according to area schedules they cannot always accommodate restricted pickup times.
When printing labels for a multiple item booking, the label PDF file provided will contain a different label for each item, including duplicate labels for each pallet or skid. Ensure that you print all pages of the PDF and attach each sequentially numbered label (page) to a different item, and duplicate labels to each pallet or skid (top and side). […]
If the items are a part of the same booking it is most likely they will be picked up at the same time. If they are separate bookings, they will most likely be picked up separately.
Myparcel strongly advises you or an authorised person to be present for driver collection of your parcel. If you cannot be present for pick up, you must leave the parcel in a safe, undercover and accessible location, fully packaged with label(s) attached and manifests signed ready for the driver to pick up. This is done at your own risk and […]
To check the delivery status of your parcel, use the track and trace function on the top right-hand corner of our website pages. If your parcel delivery status shows as “delivered”, however the receiver still does not have the parcel and cannot find it on the premises, we recommend contacting your selected carrier to request proof of delivery.
When sending fragile goods, it is very important to package them correctly to ensure they arrive intact. We recommend placing fragile goods in the centre of a rigid carton and utilising cushioning materials as protection. We also suggest using “fragile” or “handle with care” labels to indicate to the drivers that there are delicate goods inside.
To track the progress of your delivery, use the Track Delivery button on the booking details page for your delivery. This button can be found on the right-hand side near the top of the Booking Details section. You can also see the current status of the delivery on the booking details page, which accessible via a link in the booking […]
Your parcel will be picked up during business hours on the pickup day you specified. By default, the pickup date is the next business day after you make the booking, however you can specify a later date for pickup. If you book before 2pm on a business day, it may be possible for pickup to occur on that day if […]
The general rules for packaging a parcel are to use strong packing tape to seal your parcel or box, make sure labels are firmly attached and clearly visible, and utilise internal cushioning such as bubble wrap, foam or newspaper to create extra padding for your goods. Wrap each item individually to protect them from movement. Remember, the aim of packaging […]
Yes. You need a standard printer to print the label(s) for your freight and the manifest for your driver. These can be printed in black and white on standard A4 paper. You can also use a label printer if you have one, but the labels must be large enough to read the text and barcodes. Don’t forget to securely attach […]