How do I find my AHECC Code?

Myparcel provides a dropdown list of commonly used AHECC export codes when you are booking international shipments. If you cannot find your goods in the list, Myparcel recommends visiting the Australian Bureau of Statistics (ABS) website to download the latest official AHECC list. www.abs.gov.au/statistics/classifications/australian-harmonized-export-commodity-classification-ahecc/latest-release Scroll halfway down the page to the Data downloads section. Click the “Show all data” button […]

How does the AHECC code work?

An AHECC (Australian Harmonised Export Commodity Classification) tariff code is an eight-digit code that helps classify a product category/type. It consists of the six-digit international “HS Code” followed by two additional digits specific to Australia (often 00). For example, if you wished to send a Men’s cotton shirt overseas the code is: 62052000 The first two digits, 62, specify the […]

What is an AHECC Code?

An AHECC code is an eight-digit, internationally recognised code, used to identify items traded internationally. The first six digits are the international standard HS Code, and the last 2 digits are Australian specific identifiers for statistics gathering purposes.  

What paperwork is required for international shipments?

  International shipments require more paperwork than domestic shipments due to the customs obligations of both Australia and the destination country. In general, international shipments require the following paperwork: A least one shipping label securely attached to each item in a visible position. If there are multiple items, the labels should be consecutively numbered to indicate this (e.g. 1 of […]

How do I send to Japan?

To get a quote for delivering goods to Japan, tick the International box, then enter only the 7-digit postcode (with no dash) in the Deliver To field. e.g. 2310048 Change the Country to Japan. Ensure all other fields are completed before clicking the See Quotes button.

How do I get international pricing?

To get a quote for a shipment from Australia to another country, go to the Myparcel Home page and complete the details as usual. Before completing the Deliver To field, click the International tickbox below it. Then enter the suburb and postcode of the destination in the Deliver To field. Note that there is no selection dropdown list for international […]

The delivery address has changed!

If the dropoff address for a booking has changed, the delivery will need to be redirected to the new destination. You will need to raise a Support Request. For the support category choose “Change Delivery”. Enter your details as prompted. In the Description field include the Booking ID provided in the booking confirmation email, the new dropoff address, and describe […]

How do I cancel my booking?

If you need to cancel your shipment after it has been booked, you will need to raise a Support Request. For the support category choose “Change Delivery”. Enter your details as prompted. In the Description field include the Booking ID provided in the booking confirmation email, and describe why you need to cancel the booking. A Myparcel customer service representative […]

The website is not working as expected

If the Myparcel website does not appear to be working correctly, we would be most appreciative of your assistance in fixing the problem. If possible, please note the following: A description of the problem you are experiencing Any prior actions that led up to the problem The type and version of the browser you are using If possible, a screenshot […]

How much does a delivery cost?

The cost of a delivery varies depending on: The pickup and dropoff localities The size and weight of the parcel(s) The number of parcels being sent The speed of delivery you require The transport carrier you choose Any warranty option you may decide to take up To find out the exact cost for your particular delivery requirements, simply fill out […]