The website is not working as expected

If the Myparcel website does not appear to be working correctly, we would be most appreciative of your assistance in fixing the problem.

If possible, please note the following:

1. A description of the problem you are experiencing
2. Any prior actions that led up to the problem
3. The type and version of the browser you are using
4. If possible, a screenshot showing the problem
5. If applicable, a booking number or consignment number

Then if you could provide this information to us by raising a Support Request, we will respond to you as soon as possible with a solution or in some cases request further information first.